For the quickest support, please contact us via EMAIL or SMS TEXT MESSAGE. Text and email messages are routed to our entire on-duty support staff, allowing us to connect you with the best person for your questions without having to route through phone prompts or sitting on hold.
EMAIL: [email protected]
Lansing area CALL/TEXT/SMS: +1-517-325-0491
Grand Rapids CALL/TEXT/SMS: +1-616-202-5556
Detroit Metro CALL/TEXT/SMS: +1-313-307-4242
You can follow progress on your case and see the history of all support cases using this website: http://support.golightspeed.com.
If you are unable to access email or SMS/TEXT, please call us anytime at our local support center.
WE DO NOT WANT YOU TO SIT ON HOLD!
We hate sitting on hold and navigating through annoying call center phone prompts as much as anyone. If we cannot answer the phone immediately, you may be directed to leave a voice message instead of waiting. If so, please leave a detailed explanation in your message. All messages are transcribed in real-time and distributed to our on-duty support staff. This helps us connect you more quickly to the best person for your question without forcing you to sit on hold or navigate through endless phone prompts.
Self Help Services
Billing & Payment Portal
You can manage/update your payment method, review payment and invoice history using our payment portal. Simply login using your billing email address below:
Billing Support Portal: https://lightspeed.chargebeeportal.com
Tech Support Community
We maintain a support community website filled with message boards, and a variety of helpful support documents. You can access our Community Pages here: https://support.golightspeed.com